net77 Privacy Policy for Malaysian Users

Introduction

This Privacy Policy describes how net77 collects, records, uses, stores, discloses and protects personal information relating to website visitors, registered players and persons who contact support. It applies to the net77 website, account services, casino and sports features, payment functions and related communications.

By accessing net77 or providing personal information, a user acknowledges the practices described in this policy. Where consent is required for a specific activity, net77 will seek that consent separately. Refusing optional processing will not affect unrelated services, although declining information required for verification may prevent registration, deposits, wagering or withdrawals.

Malaysian users should read this policy together with the Terms & Conditions and Responsible Gambling information. This document is intended to provide clear privacy information and does not represent a claim that net77 is licensed or endorsed by a Malaysian authority.

Definitions

Personal Information We Collect

The categories collected by net77 depend on how a user interacts with the service. A visitor who only reads public pages provides less information than a registered player who completes identity checks and requests an MYR withdrawal. net77 may collect the following categories where relevant:

Payment information may relate to Malaysian services such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong Bank when those options are available. net77 does not necessarily receive complete card, bank or eWallet credentials because a payment processor may handle parts of the transaction directly.

How Information Is Collected

net77 obtains information directly when a user creates an account, enters verification details, sets a limit, makes a transaction, places a wager or contacts support. Information may also be generated automatically when a user visits the website, signs in, changes a device or interacts with a casino or sports feature.

Additional information may be received from authorised payment processors, identity-verification providers, fraud-prevention services, game suppliers and public or legally accessible sources. net77 will use such information only where reasonably necessary for the purposes set out in this policy. Users must not submit another person's identity or payment data without lawful authority.

Purposes of Data Processing

net77 may process personal information to:

• create, administer and secure a user account;
• confirm identity, age and eligibility for services restricted to adults aged 21 and above;
• process MYR deposits, withdrawals, refunds and account adjustments;
• record and settle casino games, EPL, Liga Super Malaysia, UFC and other sports wagers;
• detect duplicate accounts, fraud, money laundering, collusion and payment misuse;
• apply deposit limits, cooling-off periods and self-exclusion instructions;
• answer support enquiries, investigate complaints and resolve disputes;
• maintain website performance, security, reliability and accessibility;
• meet legal, regulatory, accounting and record-keeping obligations; and
• send permitted service notices or optional communications according to user preferences.

net77 does not use identity documents or financial verification records for unrelated advertising. Where information is used for service analysis, net77 seeks to limit access and use aggregated or reduced datasets when reasonably possible.

Legal Bases and Legitimate Grounds

Depending on the context and applicable law, net77 may process personal information because processing is necessary to perform an agreement with the user, satisfy a legal obligation, pursue a legitimate operational or security interest, protect vital interests, or act with the user's consent.

Legitimate interests may include preventing fraud, safeguarding account access, improving service reliability, maintaining accurate transaction records and defending legal claims. Before relying on such an interest, net77 considers the purpose, necessity and potential effect on the user. Consent may be withdrawn for future optional processing, but withdrawal does not invalidate processing already completed lawfully.

Identity, Age and Financial Verification

As net77 services are intended only for adults aged 21 and above, users may be asked to provide identity and age evidence. net77 may compare submitted information with account records and verification results. Further evidence may be required where details are incomplete, inconsistent or associated with a security concern.

For certain deposits or withdrawals, net77 may request proof of payment ownership, source of funds or source of wealth. These checks help prevent unauthorised transactions, protect users and support compliance controls. A transaction may remain pending while relevant checks are completed.

Disclosure of Personal Information

net77 does not sell identity records to unrelated parties. Personal information may be disclosed to carefully selected recipients where necessary for a stated purpose. Such recipients may include hosting and security providers, payment processors, identity-verification services, game or betting suppliers, professional advisers and customer-support providers.

Information may also be disclosed where net77 reasonably believes disclosure is required by law, a valid authority request, legal proceedings, fraud prevention, account security or the protection of rights and safety. Disclosures should be limited to information relevant to the applicable purpose.

If all or part of the net77 operation is reorganised, merged or transferred, relevant information may be included in that process subject to appropriate confidentiality, security and lawful processing requirements.

International Data Transfers

Some providers supporting net77 may operate outside Malaysia or store information in another jurisdiction. Privacy and data-protection rules in those locations may differ from Malaysian requirements. Where an international transfer occurs, net77 seeks to use contractual, technical or organisational safeguards appropriate to the nature of the information and applicable law.

A user may contact net77 for general information about the safeguards relevant to an international transfer. Certain details may be withheld where disclosure would compromise security, confidentiality or another person's rights.

Data Retention

net77 retains personal information for no longer than reasonably necessary for the purpose for which it was collected, including account operation, transaction reconciliation, self-exclusion, dispute resolution, fraud prevention and legal compliance. Different records may therefore have different retention periods.

Closing an account does not always result in immediate deletion. net77 may retain identity, financial, security and gambling records where needed to meet a legal obligation, preserve responsible gambling restrictions, investigate misuse or establish and defend legal claims. When retention is no longer justified, information may be securely deleted or anonymised.

Information Security

net77 uses proportionate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure and destruction. Measures may include encryption, restricted permissions, network monitoring, security logging, staff confidentiality duties and incident-response procedures.

No online system can guarantee absolute security. Users must select a strong, unique password, protect their devices and never share verification codes. Suspected account compromise should be reported promptly. net77 may temporarily restrict access while suspicious activity is reviewed.

If a personal data incident creates a notification obligation, net77 will take reasonable steps to investigate, limit the effect and issue the required notices within the applicable period.

User Privacy Rights

Subject to applicable law, identity verification and lawful exemptions, a user may have one or more of the following rights. Availability depends on the user's location and the nature of the net77 processing activity.

net77 may request sufficient information to confirm the identity of the person making a privacy request. This protects account data from disclosure to an unauthorised person. A request may be refused or limited where it is manifestly unfounded, affects another person's rights, compromises security or conflicts with a legal retention obligation.

Cookies and Similar Technologies

net77 may use cookies, local storage, pixels and related technologies to maintain sessions, remember preferences, support security, understand website performance and identify technical faults. Essential technologies may be required for sign-in, transaction protection and account continuity.

Where required, optional analytics or preference technologies will be managed through an appropriate choice mechanism. Browser controls may also allow users to block or delete cookies. Disabling essential storage can prevent parts of net77 from working correctly, including secure account access.

Responsible Gambling and Sensitive Records

net77 may process information relating to deposit limits, cooling-off periods, self-exclusion, support interactions and indicators of potentially harmful gambling. This information is used to apply requested protections, identify possible risk and meet responsible gambling obligations.

Self-exclusion records may be retained after an account is closed so that net77 can continue enforcing the restriction and prevent a user from bypassing it with another account. Access to these records is limited to personnel or providers who require the information for an authorised purpose.

Automated Review and Risk Decisions

net77 may use automated tools to identify unusual login activity, duplicate accounts, payment risk, potential fraud, bonus abuse or responsible gambling indicators. A flagged event may lead to further review, a request for documents or a temporary account restriction.

Where applicable law grants a right concerning a decision based solely on automated processing that produces a significant effect, an eligible user may request information or human review. Security-sensitive details, detection rules and information that could facilitate fraud may not be disclosed.

Children and Age Restrictions

net77 is not intended for children or anyone under 21 years of age. A person below that age must not register, deposit, wager or submit personal information. If net77 reasonably believes an account belongs to an underage person, access may be suspended while the matter is investigated.

Parents and guardians should supervise shared devices and avoid saving gambling credentials in a browser accessible to younger family members. If information appears to have been submitted by an underage person, the matter should be reported using the website email shown below.

Policy Updates

net77 may revise this Privacy Policy to reflect changes in services, technology, security practices, legal obligations or data-processing arrangements. The effective date will be updated when a revised policy is published.

Material changes may also be communicated through an appropriate account or website notice. Continued use after a revised policy takes effect does not replace any consent required by law for a new processing activity.

Contact Us

Questions, concerns or privacy requests should clearly describe the issue and identify the relevant net77 account where applicable. Users should not include passwords, full payment credentials or one-time security codes.

net77 may ask for reasonable identity verification before responding to a request involving personal information. The website email is displayed as plain text and is not a clickable link.

Website email: [email protected]